Privacy Policy

Effective date: [23rd June 2025]

This Privacy Policy explains how Willow Melia-Findlay collects, uses, and protects your personal data when you visit www.willowmeliafindlay.com, contact me, or use my illustration and graphic design services.

1. Who I Am

I'm Willow Melia-Findlay, an illustrator and graphic designer based in the Scottish Highlands. You can contact me at:
📧 willowmeliafindlay@gmail.com

2. What Personal Data I Collect

I may collect and process the following data:

• Contact details: name, email address, phone number (if you contact me)

• Project information: details you share when enquiring about or commissioning a project

• Website usage data: via cookies or analytics tools (e.g., location, pages visited, browser type)

3. How I Use Your Data

Your data is used to:

• Respond to enquiries or requests

• Communicate during projects

• Provide quotes and invoices

• Improve the website and user experience (via analytics)

4. Legal Basis for Processing

Under the UK GDPR, the lawful bases I rely on are:

• Contract: when we're working together or discussing a potential project

• Consent: when you voluntarily share your information

• Legitimate interest: for basic website analytics and improving services

5. Sharing Your Data

I will never sell your personal data. I may share it with trusted third-party services only when necessary, such as:

• Payment processors (e.g., PayPal, Stripe)

• Accounting software (e.g., QuickBooks)

• Email or cloud services (e.g., Gmail, Google Drive)

All third-party services comply with relevant data protection laws.

6. How Long I Keep Your Data

I keep personal data only as long as necessary for business, legal, or tax reasons — usually up to 6 years. You can request deletion of your data at any time (unless required to retain it for legal reasons).

7. Your Rights

You have the right to:

• Access your personal data

• Correct or delete your data

• Object to or restrict processing

• Lodge a complaint with the ICO (UK’s Information Commissioner’s Office)

To exercise your rights, email: willowmeliafindlay@gmail.com

8. Cookies & Analytics

This website may use cookies or analytics tools (e.g., Google Analytics) to collect anonymous data about how visitors use the site. You can control cookie settings in your browser.

9. Changes to This Policy

This policy may be updated from time to time. The latest version will always be available on this website.

Contact

If you have questions about this policy, please contact:
📧 willowmeliafindlay@gmail.com