Shipping Policy
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Effective Date: [Insert Date]
Thank you for supporting my small business! Each item in my shop is packed with care and creativity from my studio in the Scottish Highlands. Please read below for details on shipping, processing times, and delivery.
If you have any questions, feel free to get in touch:
📧 willowmeliafindlay@gmail.com
📦 Processing Times
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Orders are typically dispatched within 5–7 working days of purchase.
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If there's a delay (e.g. during busy periods or due to stock issues), I’ll let you know as soon as possible.
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Custom or pre-order items may take longer — details will be included in the product description.
🚚 Shipping Rates & Delivery
Shipping costs are calculated at checkout and vary depending on your location and order size.
UK Shipping:
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Estimated delivery time: 1–3 working days after dispatch
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Sent via Royal Mail 1st or 2nd Class, depending on your selection
International Shipping:
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Estimated delivery time: 7–21 working days depending on destination
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Shipped via Royal Mail International or other standard international services
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Tracking may be included for some orders (e.g. higher value prints)
Please note: International orders may be subject to customs duties, taxes, or import fees — these are the responsibility of the buyer.
📮 Packaging
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All prints are packed using protective materials to ensure they arrive safely.
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A4 prints are typically shipped flat in rigid envelopes; A3 prints may be rolled in a postal tube depending on the order.
I aim to use eco-friendly, recyclable packaging wherever possible.
📢 Lost or Delayed Orders
If your order hasn't arrived after the estimated delivery window:
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Please wait an additional 7 working days (UK) or 14 working days (international) in case of postal delays.
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Then contact me at willowmeliafindlay@gmail.com with your order details and I’ll be happy to help.
💥 Damaged Items
If your order arrives damaged:
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Please email me within 14 days of delivery
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Include your order number and photos of the damage
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I’ll arrange a replacement or refund where appropriate
💬 Questions?
If you're unsure about delivery times, need to update your shipping address, or have any other concerns, just send me an email — I’m happy to help.